Troubleshooting

Installation

Most installation problems reported so far are fixed in the current release, so the first thing to try is the same: update the plugin (Settings → PLUGIN → Check updates) or install the latest .tox again. A reinstall keeps your settings and your local folder. Problems still open, mostly on Windows 11, are tracked on GitHub.

TouchDesigner closes itself a minute or two after start. It starts normally, then quits on its own, in every project, with no error message. This came from a leftover component in TouchDesigner's own interface file; the current plugin finds and removes it on start. Update the plugin in the window you still have and the next start is clean. If the window closes before you get there, install the latest .tox again: that clears it for good.

Another plugin's interface shows up in every project. After installing or uninstalling twozero next to another plugin that lives in the bookmark bar (FunctionStore, for example), that plugin's interface could end up in TouchDesigner's own interface file, so it appears in every project, with twozero gone. Fixed: the installer now strips components that aren't ours, and ordinary updates never write that file. If a machine is already in that state, reinstalling TouchDesigner restores the original file.

The install didn't finish after dragging the .tox into an open project. Use the clean route: close your project and double-click the .tox, so TouchDesigner opens it on its own. See Install on macOS or on Windows.

GET STARTED does nothing. On Windows the permission prompt can open behind the TouchDesigner window: check the taskbar. On macOS the installer waits on One more step until Full Disk Access is granted.

The plugin is gone after updating TouchDesigner. Expected: the plugin is stored per TouchDesigner build, so a new build needs a fresh install. Settings and your local folder load automatically.

The plugin says a version needs a newer TD. Your TouchDesigner is older than the build the new plugin is made on (2025.33230). Update TouchDesigner, then install twozero again. See Update.

Account, credits and storage

A generation refuses to run and asks for credits. The balance is empty or below the price of that run. Top up at app.twozero.ai/billing; the ZOP's Add credits overlay opens the same page. See Billing & Credits.

Money was taken for a generation that failed. It should not have been: failed generations are refunded automatically, back to the wallet the charge came from. Check the charge journal: the refund is a separate line and can land a moment after the failure. Still missing? Ask in Discord with the date and the model.

A save to Cloud fails with a message about the storage limit. Your Cloud is full: 100 MB on free, 10 GB on PRO. Nothing was lost: everything already there stays available. Delete a component to free the space, or upgrade.

A rudiment stays locked although I have PRO. Click your name in the header of the twozero menu → Logout, then sign in again. That refreshes your plan in the plugin.

Report a problem

The bug icon in the header of the twozero menu, or Settings → PLUGIN → Report a bug, opens a form on app.twozero.ai. Write what happened and add your own pictures or videos.

The form opens with a draft already attached: a picture of the plugin window (only that window, never your screen), the plugin and TouchDesigner versions, your operating system, the name of the open project and which plugin window you were in. Signed out or offline, the form opens empty.

Agent misbehaving? Ask your agent: twozero bug report.

Still stuck

Ask in Discord. Include your TouchDesigner build, your operating system and the plugin version (shown next to the TWOZERO logo in the menu).