Overview
TWOZERO uses a single credit balance for generations and other paid AI operations, in TWOZERO APP and through ZOPs in the TouchDesigner plugin. The plugin, MCP and HUB Local are free. HUB Cloud includes 100 MB of free storage, and PRO raises it to 10 GB. HUB storage is never paid with credits. TWOZERO Rudiments, the library of ready-made components such as ZERROR, are not bought: most of them open with a PRO subscription, and some are free. This policy explains when and how refunds are available.
Credit Purchases
Credits can be purchased by card (processed by Lemon Squeezy) or in USDT on Ethereum or Base. When you purchase credits:
- Credits are added to your account immediately (for card payments) or when the transaction is confirmed on-chain (for USDT)
- Purchased and Bonus Credits do not expire. Included Credits that come with a PRO subscription expire at the end of each monthly period
- Credits are non-transferable between accounts
- Credits are spent on generations and other paid AI operations, from a single balance
Card payments are processed by Lemon Squeezy, which acts as merchant of record for those transactions. Refunds for card payments are issued through Lemon Squeezy and follow its process.
Subscriptions
Canceling stops future renewals; your access continues to the end of the period you paid for. Closing your account cancels your subscription, and you are not charged again (Terms of Service, Section 13).
First Payment: 14 Days
Within 14 days of the first payment for your PRO subscription, you may ask us to refund that payment, wherever you live. This refund is available once per account. If you have used Included Credits that came with it, we deduct 1 US dollar from the refund for each Included Credit used. When we refund the first payment, we cancel the subscription: PRO access and any remaining Included Credits end on the day of the refund, and you are not charged again.
Renewals and Annual Plans
Renewal payments, monthly or annual, are not refunded. Canceling an annual plan stops the next renewal. The rest of the current year is not refunded, except through the 14-day refund of a first payment described above.
EU and UK Right of Withdrawal
If you are a consumer in the EU or the UK, you may withdraw from a purchase within 14 days without giving a reason. To withdraw, email hello@twozero.ai with a clear statement that you withdraw. At checkout you ask us to start right away. For credits, you also acknowledge that you lose the right of withdrawal for the credits you use. For PRO, if you withdraw after the subscription has started, you pay for the part of the period already provided. We apply our 14-day refunds or this rule, whichever gives you more.
Credits and Subscriptions
- ✗ Included Credits are never refunded and have no cash value, whether unused, expired, or forfeited when PRO benefits end
- ✗ Bonus Credits are canceled if the purchase that generated them is refunded
- ✓ Purchased Credits are unaffected by a subscription ending
Eligible for Refund
Credit Top-Ups (14-Day Window)
Within 14 days of a credit top-up, you may ask us to refund the part of it you have not spent. If you have already spent Bonus Credits from that top-up, we deduct their value from the refund.
Technical Failures (Generations)
If a generation fails for a technical reason, including a failure at a third-party model provider we use to run it:
- ✓ Credits return automatically to your balance as the same kind of credit they came from. Included Credits from a monthly period that has already ended are not returned, because they have expired
- ✓ No action required from you
- ✓ Refund appears within minutes
Service Unavailability
If our service experiences extended downtime (>24 hours):
- ✓ Affected users may receive credit compensation
- ✓ Announced via email or dashboard
Not Eligible for Refund
Except for the first PRO payment described under Subscriptions, we cannot provide refunds for:
- ✗ Credits that have been used (across any Service component)
- ✗ Dissatisfaction with output quality or results of generations
- ✗ Change of mind after using credits
- ✗ Requests made after 14 days from purchase, except the account closure refund described below
If we terminate your account for a breach involving fraud, payment abuse or unlawful use, we may withhold and forfeit remaining credits. In any other case, including when you close your account yourself, we refund the unused value of your Purchased Credits. If we terminate your account other than for fraud, payment abuse or unlawful use, we also refund the unused part of your current PRO paid period (Terms of Service, Section 13.3).
Rudiments
Rudiments are not sold one at a time. Most of them open with a PRO subscription, and some are free. No Credits are spent to obtain one, so there is nothing to refund separately. A refund of the subscription is covered by Subscriptions above, and taking a rudiment never touches your credit balance.
If a rudiment fails to download because of a technical error on our side, contact hello@twozero.ai and we will fix it.
Cryptocurrency Purchases
For payments in USDT:
- ✓ Refunds of USDT payments are sent in USDT to the wallet the payment came from, on the same network, minus the network fee unless consumer law where you live requires us to cover it. This applies to the 14-day refund of a top-up and to the refund of Purchased Credits when your account is closed
- ✓ Technical failure refunds work the same as card payments (automatic credit restoration)
How to Request a Refund
- Email hello@twozero.ai with subject "Refund Request"
- Include:
- Your account email
- Purchase date, amount, and payment method
- Reason for refund request (optional, and not needed for EU or UK withdrawal)
- We will respond within 3 business days
Refund Processing
- Card refunds: Processed within 5-10 business days to the original payment method
- Crypto refunds: Sent in USDT to the wallet the payment came from, on the same network, minus the network fee unless consumer law where you live requires us to cover it
- Technical failure refunds: Immediate credit restoration, as described above
Contact
Questions about refunds? Contact us at hello@twozero.ai.
TWOZERO
https://twozero.ai
Operated by SETUP DESIGN DMCC
Dubai, UAE