Overview
TWOZERO uses a unified credit system across all Service components: TWOZERO APP (content generation), TWOZERO MCP (AI-assisted patch creation), TWOZERO HUB (component library), and standalone Tools (Timeline, Zerror, Setup). This policy explains when and how refunds are available for each.
Credit Purchases
Credits can be purchased via card (processed by Lemon Squeezy) or cryptocurrency. When you purchase credits:
- Credits are added to your account immediately (for card payments) or upon transaction confirmation (for cryptocurrency)
- Credits do not expire
- Credits are non-transferable between accounts
- Credits are consumed by all Service components from a single balance
Eligible for Refund
Unused Credits (14-Day Window)
You may request a full refund of a card payment within 14 days of purchase if:
- ✓ No credits from that purchase have been used (across any Service component)
- ✓ Your account is in good standing
- ✓ This is not a repeated refund request pattern
Technical Failures (APP and MCP)
If an APP generation or MCP request fails due to our system error:
- ✓ Credits are automatically refunded to your balance
- ✓ No action required from you
- ✓ Refund appears within minutes
Service Unavailability
If our service experiences extended downtime (>24 hours):
- ✓ Affected users may receive credit compensation
- ✓ Announced via email or dashboard
Not Eligible for Refund
We cannot provide refunds for:
- ✗ Credits that have been used (across any Service component)
- ✗ Dissatisfaction with output quality or results (APP generations, MCP outputs)
- ✗ Change of mind after using credits
- ✗ Activated standalone Tool licenses (Timeline, Zerror, Setup)
- ✗ Account termination due to Terms of Service violation
- ✗ Requests made after 14 days from purchase
Standalone Tool Purchases
Standalone Tools are purchased as one-time license activations from your credit balance. Once a Tool license is activated:
- ✗ The activation is non-refundable
- ✗ Credits spent on activation cannot be restored
If a Tool fails to activate due to a technical error on our side, contact hello@twozero.ai and we will resolve the issue or refund the credits to your balance.
Cryptocurrency Purchases
Due to the nature of blockchain transactions:
- ✗ Cryptocurrency payments are non-refundable to the original wallet
- ✓ If eligible for a refund, the equivalent value will be credited back to your TWOZERO account balance
- ✓ Technical failure refunds work the same as card payments (automatic credit restoration)
How to Request a Refund
- Email hello@twozero.ai with subject "Refund Request"
- Include:
- Your account email
- Purchase date, amount, and payment method
- Reason for refund request
- We will respond within 3 business days
Refund Processing
- Card refunds: Processed within 5-10 business days to the original payment method
- Crypto refunds: Credited to your TWOZERO account balance (not returned as cryptocurrency)
- Technical failure refunds: Immediate credit restoration to your balance
Contact
Questions about refunds? Contact us at hello@twozero.ai.
TWOZERO
https://twozero.ai
Operated by SETUP DESIGN DMCC
Dubai, UAE