Overview
TWOZERO uses a unified credit system across all Service components: TWOZERO APP (content generation), TWOZERO MCP (AI-assisted patch creation), TWOZERO HUB (component library), and standalone Tools (such as Zerror), which are sold separately at 404zero.com. This policy explains when and how refunds are available for each.
Credit Purchases
Credits can be purchased via card (processed by Lemon Squeezy) or cryptocurrency. When you purchase credits:
- Credits are added to your account immediately (for card payments) or upon transaction confirmation (for cryptocurrency)
- Purchased and Bonus Credits do not expire. Included Credits that come with a PRO subscription expire at the end of each monthly period
- Credits are non-transferable between accounts
- Credits are consumed by all Service components from a single balance
Card payments are processed by Lemon Squeezy, which acts as merchant of record for those transactions. Refunds for card payments are issued through Lemon Squeezy and follow its process.
Subscriptions
Subscription payments are not refundable for the period already started, except as described below. Cancelling stops future renewals; your access continues to the end of the period you paid for.
EU and UK Right of Withdrawal
If you are a consumer in the EU or the UK, you may withdraw from a subscription within 14 days of the initial purchase and receive a refund, provided you have not used the Included Credits granted with it. Because access begins immediately, at checkout you are asked to give express consent to start right away and to acknowledge that you lose your right of withdrawal once you begin using the Service. If you have used part of the allowance, we may deduct its value from the refund.
Annual Plans
Cancelling an annual plan stops the next renewal. The current year is not refunded on a pro-rata basis outside the withdrawal window above.
Credits and Subscriptions
- ✗ Included Credits are never refunded and have no cash value, whether unused, expired, or forfeited on cancellation or plan change
- ✗ Bonus Credits are cancelled if the purchase that generated them is refunded
- ✓ Purchased Credits are unaffected by a subscription ending
Eligible for Refund
Unused Credits (14-Day Window)
You may request a full refund of a card payment within 14 days of purchase if:
- ✓ No credits from that purchase have been used (across any Service component)
- ✓ Your account is in good standing
- ✓ This is not a repeated refund request pattern
Technical Failures (APP and MCP)
If an APP generation or MCP request fails for a technical reason, including a failure at a third-party model provider we use to run it:
- ✓ Credits are automatically refunded to your balance
- ✓ No action required from you
- ✓ Refund appears within minutes
Service Unavailability
If our service experiences extended downtime (>24 hours):
- ✓ Affected users may receive credit compensation
- ✓ Announced via email or dashboard
Not Eligible for Refund
We cannot provide refunds for:
- ✗ Credits that have been used (across any Service component)
- ✗ Dissatisfaction with output quality or results (APP generations, MCP outputs)
- ✗ Change of mind after using credits
- ✗ Requests made after 14 days from purchase
If we terminate your account for a breach involving fraud, payment abuse or unlawful use, we may withhold and forfeit remaining credits. In any other case, including when you close your account yourself, we refund the unused value of your Purchased Credits.
Standalone Tool Purchases
Standalone Tools are sold separately at 404zero.com and are not purchased with Credits. Refunds for them are handled by that store under its own terms — a Tool purchase never touches your TWOZERO balance.
- ✗ The activation is non-refundable
- ✗ Credits spent on activation cannot be restored
If a Tool fails to activate due to a technical error on our side, contact hello@twozero.ai and we will resolve the issue or refund the credits to your balance.
Cryptocurrency Purchases
Due to the nature of blockchain transactions:
- ✗ Cryptocurrency payments are non-refundable to the original wallet
- ✓ If eligible for a refund, the equivalent value will be credited back to your TWOZERO account balance
- ✓ Technical failure refunds work the same as card payments (automatic credit restoration)
How to Request a Refund
- Email hello@twozero.ai with subject "Refund Request"
- Include:
- Your account email
- Purchase date, amount, and payment method
- Reason for refund request
- We will respond within 3 business days
Refund Processing
- Card refunds: Processed within 5-10 business days to the original payment method
- Crypto refunds: Credited to your TWOZERO account balance (not returned as cryptocurrency)
- Technical failure refunds: Immediate credit restoration to your balance
Contact
Questions about refunds? Contact us at hello@twozero.ai.
TWOZERO
https://twozero.ai
Operated by SETUP DESIGN DMCC
Dubai, UAE